Finding Call Recordings In Conversations

Call Recordings aid you and your business in ensuring clarity and customer satisfaction. This powerful tool is available to you inside your CRM, so let's explore how to use it and where to find the recordings.

Enabling Call Recording.

To enable Call Recording, head to the Phone Number section under your settings, click the three dots next to your phone number,r then select Edit Configuration. In there, check the box next to Call Recording. For more information on setting call recording, please check the article “How to Enable Call Recording.”

Note: Please check your state laws regarding phone call recording.

Finding a Call Recording

Navigate to the Conversations section and look for the name/phone number of the contact whose conversation you need to listen to. Use the search bar for easier finding.

Once you've located the contact, click on the three-line icon to filter for calls.

This will bring up only the call recordings from your conversation.

Interacting With a Call Recording

You have a few buttons in the call recording, these will:

1. Restart the call from the beginning.
2. Play/Pause the call recording.
3. Mute or unmute the call recording audio.
4. Control the call recording's playback speed.
5. Download the recording's audio file to your computer.
6. 
   

And there you have it! Now you're ready to find call recordings like a pro, letting you monitor customer-employee interactions and ensure your company standards are always upheld.